Frequently Asked Questions

Quickly find out if we've already addressed your query

I DID NOT RECEIVE MY ORDER, WHAT DO I DO NOW?

Please ensure the following criteria are met before placing an order to secure a successful delivery.

Your SocialMedia account is set to public.
You have typed in the correct SocialMedia username.
You have not changed your SocialMedia username before the order’s completion.
The account or post, still exists and has not been deleted.
The video follows Instagram’s guidelines and has not been restricted or removed.
Allow 24 hours for completion of order delivery.

If you have experienced an issue with the delivery of your order, please contact our support team for assistance at support@cometgram.com

WHY ARE MY FOLLOWERS DROPPING?

Occasionally the SocialMedia will delete accounts that users mark as spam. This causes follower counts to drop all across SocialMedia. Sometimes it impacts our customers, sometimes it doesn't. If you experience drops within first 30 days of your purchase, we will happily refill your followers in accordance with our free refill policy.

I NO LONGER WANT THE FOLLOWERS I PURCHASED, CAN THEY BE REMOVED?

All followers delivered are real from genuine Instagram/Facebook/Linkedin/Twitter/Youtube/ accounts. Due to this benefit our team cannot transfer or remove followers once they are delivered.

As the Instagram/Facebook/Linkedin/Twitter/Youtube/ accounts owner, you may remove selected followers from your follower list by blocking each individual user.

HOW DO I STOP FOLLOWER REPLENISHMENT?

If you no longer wish to receive replenishment to your account, simply let us know by emailing our team at support@cometgram.com

HOW OFTEN DOES REPLENISHMENT OCCUR?

Replenishment will be delivered to your account once every 24 hours, whenever a drop is detected by our system.

HOW MANY FOLLOWERS CAN I BUY?

You may purchase any of our available follower packages as many times as required as long as your orders do not surpass 100,000 followers within a 30 day time frame.